REFUND & RETURN POLICY

  • 30 days to initiate returns
  • 15 days to process refunds
  • No restocking fee
  • Customer is responsible for return shipping fee
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you want to return your items, they must be in the same condition as they were when you purchased them. We will also need you to use the original packaging and the tags still attached.
 
How To Initiate Returns?
To return an item, please email customer service at info@madiskyline.com to obtain a Return Merchandise Authorization (RMA) number. After receiving your number, place the item securely in its original packaging and send the items to our contact address. Please note, that you have to cover all return shipping charges. There is no restocking fee.
 
Refunds
When we get your package, we will inspect and let you know via email whether you've met the conditions. If we accept your return, please wait 15 days from the confirmation to get your money back. We will refund you on the same payment method that you used to place your order.
If you haven’t received a refund yet, first check your bank account again.
Please contact us at info@madiskyline.com if more than 5 additional days have passed and you still don't have your money back.

 

Exchanges and returns
We can replace your items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@madiskyline.com including proof of damage with videos clearly showing the issues. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be refunded. Any item that is returned more than 30 days after delivery will not be applicable for a return.


Cancellations
This depends on the status of your order. If the order hasn't been shipped out yet, we can cancel your order at any time. If your order has already been processed and shipped we won't be able to refund your order until you return the parcel in original conditions to our warehouse.


Contact

Address

Madiskyline by Sofyworld Society LLC
1989 NE 163rd Street
North Miami Beach
FL 33162
United States

D-U-N-S Number
054610747

Business hours 

Monday - Friday: 9:00 - 18:00
Saturday: 9:00 - 16:00
Sunday: 9:00 - 14:00